ceshi

Frequently Asked Questions

• Q

  What kind of places are your cleaning machines suitable for?

  A

  Our industrial floor scrubbers, ride-on sweepers and fog cannon dust suppression machines are widely used in factories, warehouses, logistics centers, supermarkets, hospitals, schools, shopping malls, parking lots and industrial parks.

• Q

  Are your machines CE certified and ISO qualified?

  A

  Yes, all our cleaning equipment has passed CE, ISO9001 and relevant qualification certifications, which fully meets European and global market import standards.

• Q

  Do you support OEM / ODM customization?

  A

  We provide professional OEM and ODM service. We can customize logo, color, function configuration and appearance according to your requirements.

• Q

  Are you a factory or trading company?

  A

  We are a professional manufacturer with independent R&D, production and sales team, factory direct price and reliable quality.

• Q

  What is the warranty period of your machines?

  A

  We provide 1 year whole machine warranty and lifelong technical support. Core spare parts can be supplied at factory cost price.

• Q

  Do you provide spare parts after sales?

  A

  Yes. We can provide all original spare parts such as batteries, motors, brushes, suction fans and filters at any time.

• Q

  How about the delivery time?

  A

  For standard models, delivery is about 7-15 working days. For customized orders, we will confirm the production cycle in advance.

• Q

  Can you send samples or accept small trial orders?

  A

  We support small trial orders. Due to large machine volume, we usually deliver full container or LCL goods instead of free samples.

• Q

  Is the machine easy to operate and maintain?

  A

  Our machines are designed with simple operation panel, one-key start and automatic working mode. Daily maintenance is simple and labor-saving.

• Q

  Do you provide operation manual and video?

  A

  Yes, we will provide English user manual, operation video and maintenance guide for every machine.